3 Servicenow Business Systems Analysts Remote in California Contract Jobs Must Live in California

July 31, 2026

Business Systems Analyst – ServiceNow CSMMUST WORK IN CALIFORNIA BUT REMOTE IN CALIFORNIA IS OK Positions Available: 3Location: Remote – candidates must reside in CaliforniaDuration: 6+ months Required Certification: ServiceNow CSM (Customer Service Management) CertificationServiceNow Certified Implementation Specialist – Customer Service Management (CSM) certification OverviewOur client's current business processes and workflows are fragmented, creating inconsistency across teams and limiting operational predictability. We are seeking three (3) Business Systems Analysts to lead the analysis, documentation, and redesign of these processes within ServiceNow Customer Service Management (CSM). This is an analysis and design role — not a development role. Analysts will partner closely with business stakeholders to understand pain points, translate them into clear requirements, and work with the development team to implement solutions, prioritizing out-of-the-box ServiceNow functionality wherever possible.Key Responsibilities <ul><li>Partner with business stakeholders to gather, clarify, and document current-state processes and workflows within ServiceNowCSM.</li><li>Identify sources of fragmentation, inconsistency, and risk across existing workflows, and recommend paths to stabilization and predictability.</li><li>Translate business requirements into clear, actionable functional requirements and specifications for ServiceNow CSM workflows.</li><li>Evaluate and prioritize out-of-the-box ServiceNow CSM configuration options before recommending custom development.</li><li>Package and hand off finalized requirements to the development team; this role is not responsible for building or coding solutions.</li><li>Lead or support workshops, stakeholder interviews, and requirements sessions to drive alignment across business and technical teams.</li><li>Produce process maps, gap analyses, user stories, and functional design documentation.</li><li>Support UAT and validate that delivered solutions meet documented business requirements.</li><li>Provide hypercare support toward the end of the engagement — including knowledge transfer and upskilling the client's internal team, and supporting a smooth transition off the project.</li></ul> Required Qualifications<ul><li>ServiceNow CSM (Customer Service Management) Certification — required.</li><li>Demonstrated experience as a Business Systems Analyst, ideally within ServiceNow environments.</li><li>Strong track record translating business requirements into system/process requirements and workflow designs.</li><li>Experience evaluating out-of-the-box platform capabilities versus custom configuration, with a bias toward OOTB solutions.</li><li>Excellent facilitation, stakeholder management, and written/verbal communication skills.</li><li>Comfortable working independently in a remote, fast-paced consulting environment.</li><li>Must reside in California.</li></ul> Preferred Qualifications<ul><li>Prior experience supporting process stabilization or transformation initiatives.</li><li>Experience delivering hypercare or knowledge-transfer support at the close of a project.</li></ul>Engagement Details<ul><li>Contract structure: Statement of Work (SOW), project-based.Initial term: </li><li>6+ months, with possible extension based on project needs.</li><li>Number of openings: 3 Business Systems Analysts.</li><li>Work location: Fully remote; candidates must be based in California.</li></ul>