College Access Coach

Job Description:

• Reporting to a Program Manager, College Access Coaches are dynamic and motivated undergraduate students who virtually support high school students in their journeys to college.
• Respond to student text messages received on our texting platform Mainstay within 24 hours
• Check Mainstay messaging platform daily, at minimum an hour a day to ensure all messages are seen and being responded to
• Provide engaging support to students, including advice, resources and encouragement around topics such as: completing tasks to apply for college, completing financial applications, enrolling into a college, talking to their guidance counselor, accessing academic support, school-work-life balance, and other obstacles
• Offer a college perspective - sharing relevant stories from your experience as a college student to help students navigate their own journey
• Send relevant tip sheets from LGR curriculum and guide students to make good use the school resources available to them
• Develop warm rapport with students and ask follow-up questions, with the goals of increasing program engagement and supporting matriculation and persistence in college
• Creatively develop relationships with a caseload of students by sending individualized text messages and emails with additional resources
• Complete virtual learning modules (LGR360) in a timely manner, which cover topics such as culturally responsive mentorship, active listening, and how to facilitate student goal setting
• Conduct mandatory monthly check-in calls via phone/video to students for further assistance with the college access process
• Track communication with mentees using our Salesforce data platform
• Attend weekly supervision meetings (video) with Program Manager to discuss progress towards goals, quality of engagement with students, troubleshoot issues, flag urgent/sensitive situations, and plan for the upcoming week
• Participate in mandatory monthly coach meetings for professional development and to discuss critical programmatic updates

Requirements:

• Must be a current undergraduate student or have graduated within the past 1–2 years
• Be extremely comfortable building rapport virtually via phone calls, email, text messaging, live video streams, etc
• Have exceptional relationship-building ability across personality and identity differences and be effective in communicating with warmth and empathy
• Have time management, attention to detail, and organizational and problem-solving skills
• Able to navigate multiple, new technology platforms
• Balance result-driven work with a personable approach
• Be comfortable working independently and collaboratively in a virtual environment
• Must be able to commit to the position for the full school year with summer employment included (August 2026 through August 2027)

Benefits:

• Flexible work arrangements
• Professional development opportunities