Financial Assistance Program CSSR III
Job Description:
- Respond to patient and provider inquiries regarding financial assistance programs
- Assist patients with financial assistance applications and required documentation
- Explain program eligibility, insurance coverage, and payment options
- Review patient information and supporting documents to determine eligibility
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Requirements:
- High School Diploma or GED equivalent
- 5 years or more healthcare customer service experience
- 5 years or more healthcare customer service, patient financial services, financial counseling, or medical billing
- 5 years or more medical billing, insurance claims and explanation of benefits (EOB)
- 5 years or more experience assisting patients with financial assistance, charity care, Medicaid, or other healthcare assistance programs
- 3 months or more with Xifin billing systems
- 3 months or more with Salesforce CRM
- 5 years or more in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes
- Bilingual English/Spanish capability.
Benefits:
- Medical, Dental, Vision, Life, STD/LTD
- 401(k)
- Paid Time Off (PTO)
- Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
