[Remote] Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Note: The job is a remote job and is open to candidates in USA. Square is a company that has evolved to provide integrated, omnichannel solutions for sellers. They are seeking a Global Technical Account Management Lead to oversee a team that supports Cash App Pay, Afterpay, and Clearpay merchants through strategic technical partnerships.ResponsibilitiesDefine and execute the global TAM strategy, aligning team priorities to Cash App Pay, Afterpay, and Clearpay's commercial objectivesEvolve the team from reactive support toward proactive merchant enablement, building repeatable routines that protect merchant performance and unlock growthEstablish clear goals, KPIs, and performance measurement frameworks that connect technical account management work to commercial outcomesLead, coach, and develop a globally distributed team of Technical Account Managers across the US, UK, and AustraliaFoster global alignment while respecting regional autonomy, standardizing strategy and operating principles while allowing regions to execute based on local market contextServe as the escalation point for critical merchant issues, incidents, and strategic accountsPartner with Product and Engineering to represent the merchant voice, frame feature requests with commercial impact, and influence the product roadmapBuild and maintain strong partnerships with Account Management/Relationship Management, Sales, Solutions Engineering, Product, and Engineering teamsRepresent the TAM function in cross-functional planning with GTM, Product, and Engineering leadership, making sure the team has a seat at the table for strategic decisionsPartner with Solutions Engineering to identify and execute post-sales growth opportunities, ensuring a seamless handoff from pre-sales into ongoing merchant enablement and expansionCollaborate with GTM and Solutions Engineering leadership to define rules of engagement, clarify post-sales ownership boundaries, and align on shared success metricsOwn the tooling and systems strategy for the team, making sure the right systems are in place for merchant support and performance visibilityBuild a regular operating rhythm with reporting on team performance, merchant health, and commercial contributionFind and implement opportunities to use AI and automation to improve team efficiency and merchant outcomesSkillsSignificant experience in technical account management, solutions engineering, customer success, or technical program management within payments, fintech, e-commerce, or SaaSExperience leading and managing people, including distributed or global teamsA track record of building and scaling technical post-sales functions - including close collaboration with Solutions Engineering and pre-sales teams - that drive measurable commercial outcomesTechnical fluency across payments infrastructure, APIs, integrations, and e-commerce platforms. You're comfortable engaging with both merchants and engineering teamsExperience defining team strategy, setting KPIs, and building performance measurement in environments where success is not easily quantified by ticket volume aloneAbility to build cross-functional partnerships with GTM, Product, and Engineering at leadership levelsExperience working across multiple regions and navigating the complexity of global markets with different products, regulations, and merchant needsExperience managing through organizational change - building team culture, refining operating models, and creating clarity in ambiguous environmentsStrong communication skills. You can represent your team's work and impact to leadership, articulate strategy clearly, and advocate for resources and investmentDirect experience with buy-now-pay-later (BNPL), payment processing, or merchant acquiring is a plusBackground in incident management and merchant-facing escalation processes is a plusBenefitsRemote workMedical insuranceFlexible time offRetirement savings plansModern family planningCompany OverviewSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is H1B SponsorshipSquare has a track record of offering H1B sponsorships, with 51 in 2026, 257 in 2025, 253 in 2024, 260 in 2023, 297 in 2022. Please note that this does not guarantee sponsorship for this specific role.   Apply To this Job