Senior Live Event Technology Engineer

Job Description:

• Act as the primary technical escalation point for the Live Event Operations team during live events.
• Support global Tier-1 live streaming events by troubleshooting complex issues across the complete video delivery chain.
• Investigate service-impacting issues involving contribution feeds, cloud encoding, packaging, DRM, origin, CDN delivery, playback, and client applications.
• Perform detailed technical analysis using streaming manifests, player logs, encoder metrics, QoS/QoE analytics, SCTE-35 signaling, transport stream analysis, and cloud monitoring tools.
• Coordinate technical response across Engineering, Platform, Network Operations, CDN providers, cloud vendors, and third-party partners to restore service quickly.
• Lead technical bridge calls during critical incidents, providing real-time updates, impact assessments, mitigation strategies, and recovery coordination.
• Support Live Event Operators by providing technical guidance during event execution, validating mitigation actions, and assisting with operational decision-making.
• Perform pre-event technical validation, redundancy verification, workflow testing, and production readiness reviews.
• Conduct post-event root cause analysis (RCA), identify systemic issues, and drive corrective actions to improve platform reliability.
• Develop and maintain troubleshooting documentation, operational runbooks, monitoring procedures, and knowledge base articles.
• Support certification, onboarding, and production rollout of new streaming technologies, cloud workflows, monitoring tools, and vendor integrations.
• Participate in on-call rotations supporting global live streaming operations and high-severity production incidents.

Requirements:

• 5+ years supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems
• Experience serving as a technical escalation resource supporting live operations teams during Tier-1 live events
• Strong troubleshooting experience across end-to-end streaming architectures
• Deep understanding of HLS, DASH, CMAF/fMP4, MPEG-TS, SCTE-35, timed metadata, and adaptive bitrate streaming
• Experience analyzing manifests, transport streams, encoder logs, player telemetry, QoS/QoE metrics, and cloud infrastructure metrics
• Familiarity with AWS Media Services, CDN technologies, cloud networking, and streaming observability platforms
• Working knowledge of contribution protocols including SRT, Zixi, RIST, RTP, UDP, and multicast workflows
• Excellent incident management, root cause analysis, and cross-functional communication skills in high-pressure live production environments.

Benefits:

• medical, dental, vision
• 401(k) plan
• life insurance coverage
• disability benefits
• tuition assistance program
• PTO
• bonus eligible