Specialist, Cisco Services and Renewals – SLED

Job Description:

• Proactively manage customer Cisco renewals and timeline for assigned account base
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
• Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
• Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc.
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting

Requirements:

• 3+ years’ experience in a support agreement renewal role
• Proficient in Microsoft Excel and MS applications
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements)
• Strong written and verbal communication skills
• Ability to work independently and in a cross functional team environment
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• Knowledge of service lifecycle management and subscription models

Benefits:

• Health insurance
• Professional development opportunities
• Flexible work arrangements